Job Description
Are you a problem solver with a passion for technology? Apex Digital Solutions is seeking a dedicated Remote Technical Support Specialist to join our world-class team. We pride ourselves on delivering exceptional service and cutting-edge solutions to our clients across the United States. In this role, you will act as the first line of defense for our technical inquiries, ensuring our clients have the seamless experience they deserve while working from the comfort of their home in San Antonio, TX.
Join us and enjoy a flexible work environment, competitive benefits package, and the opportunity to grow your career with a forward-thinking company.
Join us and enjoy a flexible work environment, competitive benefits package, and the opportunity to grow your career with a forward-thinking company.
Responsibilities
- Provide expert remote technical support to customers via phone, email, and live chat.
- Diagnose, troubleshoot, and resolve complex hardware and software issues efficiently.
- Manage and document all customer interactions using our ticketing system (Zendesk/ServiceNow).
- Collaborate with internal development and engineering teams to escalate and resolve product bugs.
- Maintain up-to-date knowledge of our product ecosystem and provide proactive solutions to common user queries.
- Ensure a high level of customer satisfaction by adhering to service level agreements (SLAs).
Qualifications
- Minimum of 2-3 years of experience in IT support, help desk, or technical customer service.
- Strong understanding of Windows, macOS, and common productivity software.
- Excellent written and verbal communication skills with a focus on empathy and clarity.
- Ability to work independently in a remote environment with high self-discipline and time management.
- Associate degree in Computer Science, IT, or equivalent technical certification.