Job Description
Join our elite night shift support team in vibrant San Antonio and become the backbone of our 24/7 operations! We're seeking dedicated professionals who thrive in after-hours environments to deliver exceptional technical and customer support. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a collaborative, tech-forward workplace. Your night shift dedication keeps our global customers connected and satisfied.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Resolve complex system outages, software issues, and hardware malfunctions
- Document incidents, solutions, and customer interactions in CRM systems
- Collaborate with cross-functional teams during critical incident escalations
- Monitor network infrastructure and proactively address performance anomalies
- Conduct periodic system health checks and maintenance tasks
- Mentor junior support staff during shift overlaps
Qualifications
- Minimum 2 years in technical support or IT operations
- CompTIA A+ or equivalent industry certification required
- Proficiency with Windows/Linux systems, networking fundamentals, and cloud services
- Exceptional problem-solving abilities and calm demeanor under pressure
- Strong written/verbal communication skills in English and Spanish (preferred)
- Ability to work independently with minimal supervision during night shifts
- Valid Texas driver's license and reliable transportation
- Flexibility to work weekends and holidays as needed