Job Description
Join TechConnect Solutions as a Remote Tech Support Specialist and enjoy the freedom of working from home with weekly paychecks! We're seeking tech-savvy professionals to deliver exceptional support to our clients in the Detroit area. This role offers competitive compensation, flexible hours, and the opportunity to grow your career in a dynamic IT environment.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Provide Tier 2 support for Windows/macOS systems and cloud applications
- Document troubleshooting steps and maintain detailed ticket logs
- Collaborate with senior engineers on complex system outages
- Train clients on security best practices and software updates
- Monitor system performance and proactively address potential issues
Qualifications
- 2+ years of technical support experience in Windows/macOS environments
- CompTIA A+ or equivalent certification required
- Proficiency in remote desktop tools (TeamViewer, AnyDesk)
- Strong troubleshooting skills for network connectivity issues
- Excellent written and verbal communication abilities
- Ability to work independently with minimal supervision
- Valid Michigan driver's license for occasional on-site visits