Job Description
Join TechAdvance Solutions Inc. as a Senior Remote Tech Support Specialist and become part of our elite team revolutionizing customer experience. We offer fully remote positions with industry-leading compensation and unparalleled growth opportunities in Fresno's thriving tech ecosystem. Enjoy flexible hours, comprehensive benefits, and the chance to solve complex technical challenges while working from the comfort of your home.
Responsibilities
- Deliver expert technical support for enterprise-level hardware/software systems via phone, chat, and remote access
- Diagnose and resolve complex network, security, and infrastructure issues with minimal supervision
- Create detailed technical documentation and knowledge base articles
- Mentor junior support staff and implement process improvements
- Collaborate with cross-functional teams on system integrations and upgrades
- Monitor system performance and proactively address potential vulnerabilities
Qualifications
- 5+ years of enterprise-level IT support experience
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Industry certifications (CompTIA Network+, Linux+, or equivalent)
- Strong analytical skills and ability to troubleshoot multi-layered issues
- Excellent written/verbal communication with technical/non-technical audiences
- Experience with ticketing systems (Jira, ServiceNow) and remote management tools
- Ability to work independently with minimal supervision in a remote environment