Job Description
We are looking for dedicated Remote Night Shift Technicians in Boston, MA, to join our expanding team. We understand the demands of night work and are proud to offer fully equipped workstations directly to you at no cost. This is an excellent opportunity for individuals seeking a stable, full-time role with a competitive salary and comprehensive benefits package.
Why Join Us?
- Equipment Provided: We provide all necessary hardware and software to ensure you have the best tools for the job.
- Night Shift Premium: Enjoy competitive pay rates designed for shift work.
- Remote Flexibility: Work from the comfort of your home in Boston, MA.
Don't miss this chance to advance your career in tech support with a company that values its night-shift workforce.
Responsibilities
- Provide exceptional technical support to clients via phone and remote desktop tools during night hours.
- Troubleshoot and resolve complex hardware and software issues using the equipment provided.
- Document all technical interactions and resolutions in our CRM system accurately.
- Maintain a high level of professionalism and uptime during critical support windows.
- Participate in daily stand-ups and weekly team training to stay updated on best practices.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Basic knowledge of Windows operating systems and networking fundamentals.
- Must be available to work a full-time night shift schedule (e.g., 10:00 PM – 6:00 AM).
- Reliable high-speed internet connection and a dedicated workspace.
- Strong problem-solving skills and the ability to communicate complex technical concepts clearly.