Job Description
Are you looking for a flexible Night Shift opportunity in Louisville, KY? Join our elite remote team and work from the comfort of your home. We are seeking dedicated technical professionals to provide 24/7 support to our enterprise clients. If you thrive in a high-paced environment and have a passion for problem-solving, we want to hear from you.
Why Join Us?
- 100% Remote Work: Set your own schedule within our night shift window.
- Competitive Pay: Earn a competitive hourly wage with performance bonuses.
- Modern Equipment: We provide all necessary hardware and software.
Responsibilities
- Provide exceptional technical troubleshooting and support via phone, email, and chat for our night shift clientele.
- Diagnose and resolve hardware and software issues efficiently while maintaining a high customer satisfaction score.
- Document all interactions, solutions, and technical tickets in our CRM system accurately.
- Collaborate with the day-shift team to ensure seamless issue resolution and knowledge sharing.
- Maintain a professional and calm demeanor while handling high-volume tickets during quiet hours.
Qualifications
- High school diploma or equivalent (Associate’s degree in IT or related field preferred).
- Previous experience in customer service or technical support is required.
- Must have a dedicated home workspace and reliable high-speed internet connection.
- Ability to work night shifts (e.g., 10:00 PM - 6:00 AM) on a rotating schedule.
- Strong communication skills and a proactive attitude toward problem-solving.