Job Description
Are you looking for a rewarding career where you can make a real impact? Apex Support Systems is seeking a dedicated Night Shift Technical Support Specialist to join our growing team in Pittsburgh, PA.
As a leader in the IT support industry, we pride ourselves on delivering top-tier service to our clients 24/7. In this role, you will be the bridge between our clients and our technical solutions, ensuring seamless operations during the critical night hours. Enjoy a quieter work environment, focused collaboration, and the flexibility that comes with a dedicated shift schedule.
Why Join Us?
- Competitive Pay: Earn between $20.00 and $28.00 per hour.
- Shift Flexibility: Work stable night shifts (10:00 PM - 6:00 AM).
- Growth Opportunities: Clear pathways to Senior and Management roles.
- Modern Tech Stack: Work with cutting-edge tools and CRM systems.
Responsibilities
- Monitor system performance and resolve technical tickets efficiently during the night shift.
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Document all interactions and resolutions in the ticketing system accurately.
- Collaborate with day-shift teams to ensure continuity of service and seamless handovers.
- Proactively identify potential system outages and implement preventative measures.
- Assist in the installation, configuration, and maintenance of end-user devices.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- 1-3 years of experience in technical support, help desk, or customer service.
- Strong problem-solving skills and the ability to work independently with minimal supervision.
- Excellent written and verbal communication skills.
- Must be available to work rotating night shifts, including weekends and holidays.
- Familiarity with ticketing systems (e.g., JIRA, Zendesk) is a plus.