Job Description
Join TechSolve Solutions as a Night Shift Technical Support Specialist and become an integral part of our dynamic remote team. We're seeking a tech-savvy problem-solver to deliver exceptional customer support during overnight hours while working from the comfort of your Albuquerque home. This role offers competitive compensation, flexible scheduling, and opportunities for career growth in the IT sector.
Why Join Us?
- Full remote work with night shift flexibility (10 PM - 6 AM MST)
- Comprehensive benefits package including health insurance and 401(k)
- Professional development stipend for certifications
- Collaborative culture with virtual team-building events
Responsibilities
- Provide remote technical support via phone, chat, and email for enterprise clients
- Troubleshoot hardware, software, and network issues using diagnostic tools
- Document all interactions and resolutions in ticketing systems with detailed notes
- Collaborate with global support teams to resolve complex technical escalations
- Maintain high customer satisfaction scores through empathetic communication
- Conduct remote system diagnostics and software installations
- Stay updated on emerging technologies through continuous training
Qualifications
- High school diploma or equivalent; associate's degree in IT preferred
- 2+ years of technical support experience in a remote environment
- Proficiency with Windows OS, networking fundamentals, and cloud platforms
- Strong analytical skills and ability to troubleshoot under pressure
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification required
- Reliable high-speed internet connection and dedicated home office space
- Ability to work independently during overnight shifts with minimal supervision