Job Description
Join our award-winning customer experience team as a Remote Customer Service Representative! We're seeking empathetic professionals to deliver exceptional support to our Madison-based clients. Enjoy flexible scheduling, competitive pay, and a fully remote work environment while making a meaningful impact.
Why Work With Us?
- Industry-leading training and career development
- Health benefits (PT eligible) and retirement savings
- Monthly performance bonuses and recognition
- Collaborative virtual team culture
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex escalations
- Maintain 95% customer satisfaction metrics
- Participate in weekly virtual training sessions
- Adhere to all data security and privacy protocols
Qualifications
- 6+ months customer service experience preferred
- Proficient with Microsoft Office and CRM software
- Excellent verbal/written communication skills
- Ability to work independently in remote setting
- Strong problem-solving and multitasking abilities
- High-speed internet connection required
- Reliable quiet workspace
- Available 20-25 hours/week (flexible scheduling)