Job Description
Join LexConnect Solutions as a Part-Time Remote Customer Service Representative and become the voice of excellence for our growing client base. We're seeking empathetic professionals to deliver exceptional support from the comfort of their home office. This flexible role offers 20-25 hours per week with competitive compensation and full training provided. Help us transform customer experiences while advancing your career in a dynamic, tech-forward environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Process orders, returns, and payment adjustments using Salesforce CRM
- Document interactions accurately in client databases and maintain detailed records
- Collaborate with technical teams to resolve complex product/service issues
- Meet weekly KPIs for response time (avg. < 2 min) and resolution efficiency
- Participate in bi-weekly training sessions on new products/processes
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or hybrid settings
- Proficient in CRM tools (Salesforce experience strongly preferred)
- Exceptional written and verbal communication skills
- Reliable high-speed internet and quiet home workspace
- Ability to work flexible hours including evenings/weekends
- Strong problem-solving abilities with customer-first mindset