Job Description
Join our award-winning remote team as a Part-Time Customer Specialist and experience the future of work! We're seeking dynamic individuals in Richmond, VA to provide exceptional support from home. Equipment provided – including laptop, headset, and ergonomic accessories – ensuring you start day one with everything needed to succeed. Enjoy flexible scheduling (20-30 hours/week) while making a real impact in our fast-growing tech support ecosystem.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Troubleshoot technical issues for SaaS clients with precision and empathy
- Document cases accurately in CRM systems while maintaining SLA compliance
- Collaborate with cross-functional teams to resolve complex escalations
- Contribute to process improvement initiatives through feedback and analysis
- Maintain product knowledge through continuous training modules
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years in customer service or technical support role
- Exceptional written and verbal communication skills
- Proficient in remote collaboration tools (Zoom, Slack, Teams)
- Strong problem-solving abilities with attention to detail
- Reliable high-speed internet connection at home
- Ability to work independently with minimal supervision