Job Description
Join our dynamic team as a Part-Time Remote Tech Support Specialist and become the hero behind seamless digital experiences! We're seeking tech-savvy professionals in San Diego to deliver exceptional remote support to our growing client base. Enjoy flexible hours, competitive compensation, and the freedom to work from anywhere in sunny San Diego while making a tangible impact on user satisfaction and system reliability.
Responsibilities
- Diagnose and resolve complex technical issues across Windows/macOS/Linux environments via remote support tools
- Provide exceptional customer service through phone, chat, and email channels
- Install, configure, and maintain software applications and hardware peripherals
- Document all interactions and resolutions in our ticketing system with precision
- Collaborate with senior engineers to escalate and resolve advanced technical challenges
- Conduct proactive system maintenance and security updates
- Train clients on best practices for digital security and productivity
Qualifications
- 2+ years of hands-on technical support experience in remote or hybrid environments
- Proficiency with Windows OS, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA A+ or equivalent certification strongly preferred
- Exceptional troubleshooting skills with hardware, software, and network connectivity
- Fluent written and verbal communication skills with strong emotional intelligence
- Experience with ticketing systems (Zendesk/Jira) and remote desktop tools
- Ability to work independently while maintaining collaborative team dynamics
- Must be located in San Diego, CA with reliable high-speed internet