Job Description
Join our dynamic team as a Part-Time Remote Tech Support Specialist and become the hero of our clients' digital experiences. We're seeking a tech-savvy professional to provide exceptional remote support to users across the Portland metro area. Enjoy the flexibility of remote work while solving complex technical challenges and making a tangible impact on our clients' productivity. This role offers competitive compensation, flexible scheduling, and opportunities for growth in a collaborative environment.
Responsibilities
- Deliver remote technical support via phone, email, and chat for hardware/software issues
- Troubleshoot and resolve connectivity, security, and performance problems
- Guide users through step-by-step solutions with clear communication
- Document cases accurately in CRM systems and maintain knowledge base
- Collaborate with senior engineers on complex escalations
- Conduct remote system diagnostics and preventive maintenance
- Provide training on best practices for digital security
Qualifications
- 2+ years of experience in remote desktop support or helpdesk roles
- Proficiency in Windows, macOS, iOS, and Android ecosystems
- Strong knowledge of networking fundamentals (TCP/IP, VPN, DNS)
- Certification in CompTIA A+, Google IT Support, or equivalent preferred
- Exceptional problem-solving and communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection and quiet workspace
- Availability for flexible hours including evenings/weekends