Job Description
Are you a dedicated problem-solver looking for a flexible opportunity in the vibrant Miami market? Sunshine Digital Solutions is seeking a Part-Time Virtual Customer Support Specialist to join our remote-first team. We value creativity, reliability, and the ability to work independently from the comfort of your home. If you are passionate about helping clients and want to be part of a dynamic organization with Miami roots, we want to hear from you.
As a member of our team, you will play a crucial role in ensuring our clients have a seamless experience. We offer a supportive environment, competitive pay, and the flexibility to balance your work and lifestyle.
Responsibilities
- Provide exceptional customer service via email, chat, and phone to clients in the Miami area and beyond.
- Resolve product inquiries, troubleshoot technical issues, and provide accurate product information.
- Manage and update customer records in our CRM system with precision and attention to detail.
- Collaborate with the support and sales teams to address complex client needs and feedback.
- Identify opportunities to upsell services and improve customer satisfaction scores.
Qualifications
- High school diploma or equivalent; Associate's degree preferred.
- Proven experience in customer service or a related field (remote or in-office).
- Excellent written and verbal communication skills in English.
- Proficiency with Microsoft Office Suite and basic CRM software.
- Self-motivated, reliable, and able to work independently in a remote environment.
- Access to a high-speed internet connection and a quiet workspace.