Job Description
Are you a people person looking for a stable career from the comfort of your home in Atlanta, GA? Apex Support Solutions is currently seeking dedicated Customer Service Associates to join our rapidly expanding remote team.
We offer a competitive salary, comprehensive benefits package, and a supportive work environment. If you have a passion for helping others and possess excellent communication skills, we want to hear from you.
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve customer issues and complaints with empathy and professionalism.
- Process orders, returns, and exchanges accurately and efficiently.
- Update customer records and maintain the CRM database.
- Provide accurate product information and technical assistance.
- Escalate complex issues to the appropriate department when necessary.
Qualifications
- High school diploma or GED equivalent.
- Previous customer service experience is preferred but not required (comprehensive training provided).
- Reliable high-speed internet connection and a quiet workspace.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Excellent verbal and written communication skills.
- Ability to type 40+ WPM.
- Must be available to work flexible shifts, including weekends and holidays.