Job Description
Join our award-winning customer service team and transform your career with the flexibility of remote work! Global Solutions Inc. is seeking empathetic and tech-savvy professionals to deliver exceptional support from the comfort of their Jacksonville homes. Enjoy competitive compensation, comprehensive benefits, and a supportive virtual environment designed for your success.
Why You'll Love Working With Us:
- 100% remote work arrangement with no commute
- Health, dental, and vision insurance options
- 401(k) matching program
- Professional development stipend
- Flexible scheduling with core hours
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems (Salesforce)
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Identify process improvement opportunities
- Maintain product knowledge through continuous training
- Support escalated cases with senior leadership guidance
Qualifications
- High school diploma or equivalent (college degree preferred)
- 2+ years customer service experience in remote/inbound settings
- Proficient in CRM software (Salesforce, Zendesk, or similar)
- Typing speed of 45+ WPM with 98% accuracy
- Quiet, dedicated home office space with reliable internet
- Excellent verbal/written communication skills
- Ability to work independently and manage time effectively
- Florida residency required