Job Description
Join our award-winning customer service team and deliver exceptional support to clients nationwide! As a Remote Customer Service Representative at CustomerFirst Solutions, you'll be the voice of our brand, resolving inquiries with empathy and professionalism. Enjoy the flexibility of working from home while making a tangible impact on customer satisfaction. We provide comprehensive training, state-of-the-art remote tools, and a supportive virtual environment designed for success.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with average response time under 30 seconds
- Resolve billing, technical, and product issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to resolve complex escalations
- Meet monthly performance targets: 98% customer satisfaction, 95% first-contact resolution
- Participate in weekly virtual team meetings and continuous improvement initiatives
Qualifications
- High school diploma or equivalent; associate degree preferred
- 2+ years customer service experience in remote or hybrid setting
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office Suite
- Exceptional communication skills with neutral English accent
- Ability to work independently with minimal supervision in home office environment
- Type 40+ WPM with strong attention to detail
- Reliable high-speed internet and quiet workspace