Job Description
Join our award-winning customer experience team as a Remote Customer Service Representative in Houston! We're seeking passionate professionals to deliver exceptional support from home while enjoying competitive benefits and career growth opportunities. As a key member of our support ecosystem, you'll empower customers with seamless solutions while advancing your skills in a dynamic virtual environment.
Why Choose Apex Solutions Group?
- Comprehensive health/dental/vision insurance
- 401(k) with 6% company match
- $1,500 annual remote work stipend
- Tuition reimbursement program
- Flexible schedule with core hours (9 AM - 3 PM CT)
Responsibilities
- Resolve complex customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and account modifications using Salesforce CRM
- Collaborate with technical teams to resolve escalated technical issues
- Maintain detailed documentation of customer interactions in compliance protocols
- Identify upsell opportunities to enhance customer retention
- Participate in bi-weekly virtual training sessions to refine skills
- Contribute to process improvement initiatives for support workflows
Qualifications
- Minimum 2 years customer service experience in B2B/B2C environments
- Proficiency with CRM platforms (Salesforce preferred) and helpdesk tools
- Exceptional written/verbal communication skills with neutral accent
- High-speed internet connection (50+ Mbps) and quiet home office setup
- Ability to work independently with minimal supervision
- Basic technical troubleshooting knowledge (OS, browsers, connectivity)
- Flexibility to work occasional weekends during peak seasons
- High school diploma or equivalent; college degree preferred