Job Description
Join our award-winning team as a Remote Customer Service Representative in Durham, NC! We offer comprehensive paid training to launch your career in customer support—no prior experience required. Enjoy the flexibility of remote work while making a real impact on customer satisfaction. This is your chance to develop valuable skills in communication, problem-solving, and digital tools with full company support.
Why Choose Us?
- Competitive hourly pay plus performance bonuses
- Comprehensive paid training program (4 weeks)
- 100% remote work setup provided
- Career advancement opportunities
- Health, dental, and vision benefits
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders and troubleshoot technical issues
- Maintain accurate customer records in CRM systems
- Collaborate with team to improve service protocols
- Meet/exceed monthly performance metrics
- Contribute to feedback-driven process improvements
- Adhere to company compliance and security standards
Qualifications
- High school diploma or equivalent
- Strong verbal and written communication skills
- Basic computer proficiency (typing 30+ WPM)
- Reliable high-speed internet connection
- Ability to work independently in a remote setting
- Customer service mindset with empathy and patience
- Must pass background check and drug screening
- No experience required—training provided!