Job Description
Are you a dedicated problem solver looking for a flexible career? Apex Support Solutions is seeking a highly motivated Remote Customer Service Representative based in Oklahoma City. We pride ourselves on delivering world-class support to our clients, and we need a talented individual to join our home-based team.
Why Join Us?
- Flexible Schedule: Choose shifts that fit your lifestyle.
- Modern Tools: Work with the latest CRM technology.
- Competitive Pay: Start at $18/hr with performance bonuses.
As a key member of our support team, you will be the voice of our brand, ensuring our customers receive the assistance they need from the comfort of their own homes.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve customer issues efficiently while maintaining a positive and empathetic demeanor.
- Utilize CRM software (e.g., Zendesk, Salesforce) to document interactions and track ticket progress.
- Identify customer needs and recommend appropriate solutions or escalate complex issues to management.
- Maintain a professional home office environment that meets our technical standards.
Qualifications
- High school diploma or equivalent; associate or bachelor's degree preferred.
- Proven experience in customer service or technical support is a plus.
- Reliable high-speed internet connection and a dedicated workspace.
- Excellent verbal and written communication skills.
- Ability to work independently with minimal supervision.