Job Description
Join Global Connect Solutions as a Remote Customer Service Specialist and transform your home office into a hub of exceptional client support. We're seeking passionate individuals in Jacksonville to deliver world-class service while enjoying the flexibility of remote work. As a key member of our dynamic team, you'll handle inquiries, resolve issues, and build lasting relationships—all from the comfort of your home. With competitive pay, comprehensive training, and a supportive virtual environment, this is your opportunity to thrive professionally without the commute.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve product/service issues using troubleshooting protocols and CRM systems
- Document interactions accurately in Salesforce and maintain case histories
- Collaborate with cross-functional teams to resolve complex customer concerns
- Meet/exceed monthly performance metrics for resolution time and satisfaction
- Participate in weekly virtual team meetings and training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or hybrid environment
- Proficiency with CRM software (Salesforce experience a plus)
- Strong written and verbal communication skills
- Reliable high-speed internet and quiet home office setup
- Ability to work independently while collaborating in virtual teams
- Flexibility to work evenings/weekends (20-25 hours/week)