Job Description
Join Detroit's thriving remote workforce with no prior experience required! We're seeking motivated individuals to launch their careers in customer support. Enjoy flexible hours, comprehensive training, and the opportunity to work from anywhere in the US. Our inclusive culture values growth, innovation, and community impact.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues using knowledge base resources
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet performance metrics for response times and satisfaction
- Participate in weekly skill development sessions
Qualifications
- High school diploma or equivalent
- Basic computer proficiency (typing, browsers, email)
- Strong verbal communication skills
- Ability to work independently with minimal supervision
- Customer-focused mindset and patience
- Reliable internet connection and quiet workspace