Job Description
Join our award-winning customer support team as a Remote Customer Service Specialist and transform how people experience healthcare services from the comfort of your Sacramento home. We're seeking empathetic problem-solvers to deliver exceptional virtual support while enjoying flexible schedules and competitive compensation.
Why ConnectCare? Our remote-first culture combines cutting-edge technology with human-centric support. You'll gain access to comprehensive training, career growth pathways, and a benefits package including health insurance, paid time off, and retirement savings plans—all while avoiding Sacramento's commute!
Responsibilities
- Resolve customer inquiries via phone, email, and virtual chat with 95% satisfaction rate
- Process insurance claims and billing inquiries using proprietary CRM systems
- Collaborate with healthcare providers to coordinate patient care needs
- Maintain accurate documentation in HIPAA-compliant databases
- Identify process improvement opportunities through customer feedback analysis
- Maintain service level agreements with average 30-second response time
- Participate in bi-weekly team training on new healthcare regulations
Qualifications
- Minimum 2 years customer service experience in healthcare or insurance
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office Suite
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced virtual environment
- Strong problem-solving abilities with attention to detail
- Home office setup with reliable high-speed internet
- California-based residency required for local service coordination
- Basic medical terminology knowledge preferred