Job Description
Join Alaska Health Services as a Remote Scheduling Coordinator and become the backbone of our patient care operations. We're seeking a detail-oriented professional to manage complex appointment scheduling across multiple departments while ensuring seamless communication between providers, staff, and patients. This fully remote role offers the flexibility to work from anywhere in Alaska while making a meaningful impact in healthcare administration.
Our ideal candidate thrives in fast-paced environments, possesses exceptional organizational skills, and leverages technology to optimize scheduling workflows. Enjoy competitive compensation, comprehensive benefits, and the opportunity to support Alaskans' healthcare needs from the comfort of your home office.
Responsibilities
- Coordinate and manage complex appointment schedules across multiple medical specialties and locations
- Utilize EMR systems (Epic preferred) to schedule, modify, and confirm patient appointments
- Act as primary communication liaison between providers, clinical staff, and patients regarding scheduling changes
- Optimize provider schedules to maximize patient access while maintaining efficient workflow
- Handle scheduling conflicts and reschedule appointments with minimal disruption to care
- Maintain accurate documentation of all scheduling activities and patient communications
- Collaborate with billing and registration teams to ensure complete patient information
Qualifications
- Minimum 2 years' experience in healthcare scheduling or medical office administration
- Proficiency with EMR systems (Epic, Cerner, or similar) and scheduling software
- Exceptional communication skills with ability to de-escalate sensitive situations
- Strong organizational skills with attention to detail in a fast-paced environment
- Ability to work independently while collaborating effectively with remote teams
- Knowledge of Alaska healthcare systems and regulations preferred
- High-speed internet connection and dedicated home office space