Job Description
Join Boston Connect Solutions as a Remote Customer Service Specialist and become the heart of our client experience! We're seeking empathetic professionals to deliver exceptional support from the comfort of your Boston-area home. Enjoy competitive compensation, comprehensive benefits, and a flexible schedule while representing industry-leading brands. Our cutting-edge virtual platform ensures seamless collaboration with a dynamic team dedicated to your growth. If you're passionate about problem-solving and thrive in remote work environments, this opportunity is your gateway to a rewarding career in customer service excellence.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with speed and precision
- Document interactions accurately in CRM systems while maintaining data security
- Collaborate with technical teams to resolve complex product/service issues
- Identify upsell opportunities to enhance customer experience and revenue
- Maintain performance metrics including CSAT and resolution time targets
- Participate in weekly virtual team meetings and continuous training sessions
Qualifications
- 2+ years of customer service experience in remote or hybrid settings
- Proficiency with CRM platforms (Salesforce, Zendesk) and communication tools
- Exceptional verbal/written communication skills with Boston-area cultural awareness
- High-speed home internet and quiet workspace environment
- Ability to work flexible hours including occasional evenings/weekends
- Associate degree or equivalent professional certification preferred