Job Description
Join our award-winning customer support team and enjoy the freedom of working remotely from Tulsa! Tulsa Customer Solutions Inc. is seeking passionate individuals to deliver exceptional service to our growing client base. This full-time remote position offers competitive pay, comprehensive benefits, and flexible scheduling while making a real impact in customers' lives. If you thrive in dynamic environments and value work-life balance, this is your opportunity to shine.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues, billing concerns, and product inquiries using CRM systems
- Document all interactions accurately in our customer database for quality assurance
- Collaborate with cross-functional teams to resolve complex customer escalations
- Meet performance metrics including first-contact resolution and customer satisfaction scores
- Stay updated on product knowledge through continuous training modules
- Identify process improvement opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent; associate degree preferred
- Minimum 1 year customer service experience in remote or call center environment
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office Suite
- Exceptional verbal/written communication and active listening skills
- Ability to maintain composure under pressure and navigate challenging situations
- Reliable high-speed internet and dedicated home office space
- Type 40+ WPM with strong attention to detail
- Flexible availability including evenings and weekends as needed