Job Description
Join Sacramento's fastest-growing remote team! We're urgently seeking a Customer Service Specialist to deliver exceptional experiences from home. Enjoy flexible hours, competitive benefits, and the opportunity to make a real impact in our community.
As a key member of our support team, you'll resolve inquiries, build client relationships, and contribute to our mission of redefining remote work in Sacramento. No commute required - just your dedication and expertise.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product questions with empathy
- Document interactions and maintain accurate case records
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics for resolution time and satisfaction
- Contribute to knowledge base documentation
- Participate in ongoing training and development programs
Qualifications
- 2+ years customer service experience
- Proficient in CRM software (Salesforce preferred)
- Exceptional written and verbal communication skills
- Self-motivated with strong time management abilities
- High-speed internet connection and quiet home office
- Ability to work independently while collaborating virtually
- Experience with remote work tools (Slack, Zoom, etc.)
- High school diploma or equivalent (degree preferred)