Job Description
Join our award-winning remote team as a Customer Service Specialist and deliver exceptional experiences from the comfort of your home! We're urgently seeking empathetic professionals to support our growing client base in Louisville and beyond. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while making a real impact. Immediate start available!
Why You'll Love Working With Us:
• 100% remote work environment
• Health, dental, and vision insurance
• $1,000 annual wellness stipend
• Paid training and career development
• Collaborative virtual team culture
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to troubleshoot complex product issues
- Meet/exceed quality and productivity metrics (e.g., CSAT > 95%, AHT < 6 min)
- Proactively identify opportunities to improve customer experience workflows
- Participate in bi-weekly team training and feedback sessions
- Maintain strict confidentiality of customer and company data
Qualifications
- Minimum 2 years customer service experience in remote or hybrid settings
- High school diploma or equivalent (Bachelor's preferred)
- Proficient in CRM platforms (Salesforce experience a major plus)
- Exceptional written and verbal communication skills
- Reliable high-speed internet and quiet home office space
- Ability to work independently while collaborating in virtual teams
- Flexibility to cover evening/weekend shifts as needed
- Must reside in Kentucky or neighboring states