Job Description
Join Omaha's fastest-growing tech company as a Remote Customer Support Specialist! We're urgently hiring motivated individuals to deliver exceptional service from the comfort of your home office. This full-time role offers competitive pay, comprehensive benefits, and flexible scheduling while supporting innovative fintech solutions.
Omaha Connect Solutions provides industry-leading customer experience platforms to Fortune 500 companies. As a key member of our remote team, you'll be instrumental in shaping our client relationships through empathetic, tech-driven support. Enjoy a fully remote work environment with opportunities for career advancement and professional development.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Utilize CRM systems to document interactions and track resolution metrics
- Collaborate with technical teams to troubleshoot complex payment processing issues
- Proactively identify upsell opportunities for premium service packages
- Maintain detailed knowledge base of fintech products and compliance standards
- Participate in daily virtual team meetings and training sessions
- Meet or exceed monthly performance targets for response time and resolution
Qualifications
- 2+ years of customer service experience in fintech or SaaS environment
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- High-speed home internet connection with dedicated workspace
- Ability to work independently with minimal supervision
- Strong problem-solving skills with attention to detail
- Availability to work rotating shifts including weekend coverage
- Nebraska residency required for compliance purposes