Job Description
Join our award-winning remote team as a Customer Support Specialist and provide exceptional service to clients across the nation. This urgent opening allows you to work fully from home while making a real impact in our fast-growing tech company. We're seeking passionate individuals who thrive in remote environments and are ready to start immediately.
Enjoy competitive compensation, comprehensive benefits, and flexible scheduling while building your career with a company that values work-life balance. No commute required – just your expertise and a reliable internet connection!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document cases accurately in our CRM system and maintain detailed records
- Collaborate with technical teams to resolve complex issues efficiently
- Identify trends in customer feedback to improve service quality
- Meet and exceed monthly performance metrics for response times and resolution rates
- Participate in ongoing training to enhance product knowledge
- Support after-hours rotational schedule (1-2 nights per week)
Qualifications
- Minimum 2 years of customer support experience in remote or hybrid setting
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Strong written and verbal communication skills
- Ability to troubleshoot technical issues independently
- High-speed internet connection and quiet home office environment
- Associate's degree or equivalent professional experience
- Flexibility to work occasional evenings and weekends
- Experience in SaaS or tech industry preferred