Job Description
Join GlobalConnect Solutions immediately in our urgent hiring drive for a fully remote Customer Service Specialist position based in Milwaukee, WI. We're seeking empathetic professionals to deliver exceptional support experiences while enjoying the flexibility of home-based work. This role includes comprehensive benefits, paid training, and career advancement opportunities. Start immediately – apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and account modifications using Salesforce CRM
- Document interactions and escalate complex issues to senior specialists
- Collaborate with cross-functional teams to improve service protocols
- Maintain product knowledge across 5+ service lines
- Meet/exceed monthly KPIs for first-call resolution and handle time
Qualifications
- 2+ years customer service experience in remote or hybrid settings
- Proficient in Salesforce, Zendesk, or similar CRM platforms
- Exceptional written/verbal communication skills
- High-speed home internet and quiet workspace requirement
- Ability to work flexible shifts including evenings/weekends
- Associate degree or equivalent professional certification