Job Description
Join our dynamic team at NashTech Solutions as we urgently expand our remote customer support division in Nashville! We're seeking passionate individuals to deliver exceptional service to our growing client base. Enjoy the flexibility of working from home while making a tangible impact in a fast-paced tech environment. This is your chance to join a forward-thinking company with competitive benefits, career growth opportunities, and a supportive remote-first culture.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and troubleshoot software problems efficiently
- Document cases meticulously in CRM systems and maintain accurate records
- Collaborate with cross-functional teams to resolve complex customer escalations
- Continuously update product knowledge to provide accurate information
- Meet and exceed performance metrics including response time and resolution rates
Qualifications
- Minimum 2 years of customer support experience in a remote setting
- Proficiency with CRM platforms (e.g., Salesforce, Zendesk)
- Exceptional written and verbal communication skills
- Strong problem-solving abilities and technical aptitude
- High-speed home internet connection and quiet workspace
- Ability to work flexible hours including weekends when needed
- Previous experience in SaaS or tech industry preferred