Job Description
Join ConnectCare Solutions as a Remote Customer Service Specialist and enjoy the flexibility of working from home with weekly pay! We're seeking empathetic professionals to deliver exceptional support to our healthcare clients. This full-time role offers a stable income, comprehensive training, and the opportunity to make a meaningful impact—all from Sacramento.
Responsibilities
- Resolve patient inquiries via phone, email, and chat with empathy and accuracy
- Update electronic health records (EHR) systems while maintaining HIPAA compliance
- Collaborate with medical teams to coordinate patient care logistics
- Document all interactions in Salesforce CRM with precise attention to detail
- Meet weekly productivity targets while maintaining 95%+ customer satisfaction
- Participate in daily team huddles and ongoing skill development sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience, healthcare background a plus
- Proficiency with Microsoft Office and CRM platforms (Salesforce)
- Strong typing skills (45+ WPM) with multitasking ability
- Reliable high-speed internet and quiet home office setup
- Excellent verbal/written communication and conflict resolution skills
- Ability to pass background check and drug screening