Deskripsi Pekerjaan
Join our award-winning team at Capital Solutions Group as a Remote Customer Success Manager. We're seeking an experienced professional to drive client retention and satisfaction in our Washington DC market. This immediate hire opportunity offers full-time remote work with competitive benefits and career growth. If you're passionate about client relationships and thrive in a dynamic environment, we want to hear from you!
Tanggung Jawab
- Develop and execute client success strategies to maximize retention and growth
- Proactively identify client needs and deliver tailored solutions
- Collaborate with sales and product teams to align on client goals
- Analyze usage data to identify upsell opportunities and reduce churn
- Conduct regular business reviews and action planning sessions
- Manage client relationships across key government and enterprise accounts
- Document client interactions and maintain accurate CRM records
Kualifikasi
- Bachelor's degree in Business, Marketing, or related field
- 3+ years of customer success or account management experience
- Proven track record of exceeding retention targets
- Excellent communication and presentation skills
- Experience with CRM platforms (Salesforce preferred)
- Ability to work independently with minimal supervision
- Strong analytical skills and data-driven mindset
- Previous experience serving government clients preferred