Job Description
Join InnovateTech Solutions as a fully remote Customer Success Manager and transform how businesses leverage our cutting-edge SaaS platform. We're seeking a dynamic professional to build client relationships, drive adoption, and ensure measurable ROI for our Tucson-based client portfolio. Enjoy competitive compensation, comprehensive benefits, and the flexibility of 100% remote work while contributing to a mission-driven company culture.
What We Offer: Health/dental/vision insurance, 401(k) matching, professional development stipend, flexible PTO, and quarterly team meetups in Tucson.
Responsibilities
- Develop and execute strategic account plans for 50+ enterprise clients in the Southwest region
- Onboard new customers and guide implementation through our proprietary CRM platform
- Identify growth opportunities and upsell/cross-sell additional services
- Conduct quarterly business reviews with C-level stakeholders
- Collaborate with product teams to relay client feedback and feature requests
- Maintain 95%+ customer satisfaction and retention metrics
- Lead virtual training sessions and user adoption workshops
Qualifications
- 5+ years in B2B SaaS customer success or account management
- Proven track record of meeting/exceeding retention and growth targets
- Expertise in CRM platforms (Salesforce, HubSpot, or similar)
- Strong analytical skills with data-driven decision making
- Excellent presentation and communication skills
- Certification in Customer Success Management (CSM) preferred
- Experience with B2B SaaS in the fintech or healthcare verticals
- Authorized to work in the United States