Job Description
Join our award-winning remote team and transform customer relationships while enjoying weekly paychecks! Apex Digital Solutions is seeking a dedicated Customer Success Manager to support our growing client base in the Portland metro area. This 100% remote role offers the flexibility to work from anywhere while making a tangible impact. As a key member of our success team, you'll drive client retention, identify growth opportunities, and collaborate with cross-functional teams to deliver exceptional experiences. We pride ourselves on our inclusive culture, competitive benefits, and commitment to professional development. If you're passionate about customer advocacy and thrive in a dynamic environment, apply today to join our innovative team!
Responsibilities
- Develop and execute customer success plans to ensure client retention and satisfaction
- Proactively identify upsell/cross-sell opportunities to drive revenue growth
- Act as primary point of contact for client inquiries and escalations
- Collaborate with product and sales teams to deliver client feedback
- Track and report on key metrics including churn rate and NPS
- Lead quarterly business reviews with high-value accounts
- Develop training resources to maximize product adoption
Qualifications
- 3+ years of customer success or account management experience
- Proven track record of meeting retention and growth targets
- Exceptional communication and relationship-building skills
- Experience with CRM platforms (Salesforce preferred)
- Ability to work independently with minimal supervision
- Strong analytical skills with data-driven decision making
- Bachelor's degree in Business, Marketing, or related field
- Experience in SaaS or technology industry preferred