Job Description
Join Nevada Tech Solutions' dynamic remote team as a Tech Support Specialist! We're urgently seeking passionate individuals to deliver exceptional technical support to our Las Vegas-based clients. Enjoy the flexibility of remote work while making a real impact in our community. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities in a cutting-edge IT environment.
Responsibilities
- Provide remote technical support via phone, chat, and email for hardware/software issues
- Troubleshoot and resolve network connectivity, security, and system performance problems
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document all support cases using ticketing systems (Zendesk/Jira)
- Collaborate with cross-functional teams to implement IT solutions
- Conduct user training on new technologies and best practices
Qualifications
- 3+ years of experience in remote IT support/help desk roles
- CompTIA A+/Network+ certification or equivalent experience
- Proficiency in Windows/macOS troubleshooting and Active Directory
- Strong knowledge of cloud platforms (AWS/Azure) and SaaS applications
- Excellent communication skills with customer service focus
- Ability to work independently with minimal supervision
- Must reside in Nevada state