Job Description
Join our award-winning IT team as a Remote Tech Support Specialist with comprehensive paid training! We're seeking motivated individuals in Dallas, TX to launch their tech careers with zero prior experience required. Enjoy flexible remote work while mastering industry-leading tools and protocols. Our 8-week paid training program covers everything from network troubleshooting to customer service excellence, ensuring you're job-ready with competitive compensation and growth opportunities.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Document technical solutions in ticketing systems with precision
- Train end-users on cybersecurity best practices
- Collaborate with senior engineers on complex system outages
- Proactively monitor network health and performance metrics
- Maintain inventory of IT assets and software licenses
- Deliver exceptional customer service with SLA adherence
Qualifications
- High school diploma or equivalent (college preferred)
- Strong problem-solving and analytical abilities
- Basic familiarity with Windows/macOS operating systems
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Customer service experience (tech support preferred)
- CompTIA A+ certification (or willingness to obtain post-hire)
- Reliable high-speed internet connection