Job Description
Join TechFlow Solutions Inc. as a Remote Tech Support Specialist and become the backbone of our client's digital transformation. We're seeking a highly skilled professional to deliver exceptional technical support to our diverse client base across San Diego and beyond. Enjoy the flexibility of remote work while making a tangible impact in a dynamic tech environment. Our team offers competitive benefits, career growth opportunities, and a culture that values innovation and work-life balance.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues via phone, email, and remote desktop
- Diagnose and resolve complex system malfunctions including OS, cloud services, and enterprise applications
- Document all support tickets, solutions, and knowledge base articles in CRM system
- Collaborate with cross-functional teams to implement system upgrades and security patches
- Conduct remote training sessions for clients on new technologies and best practices
- Monitor system performance and proactively address potential security vulnerabilities
Qualifications
- 5+ years of experience in technical support with 2+ years in remote environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows/macOS, Active Directory, and cloud platforms (AWS/Azure)
- Strong diagnostic skills with experience in scripting (Python/PowerShell)
- Exceptional communication abilities with demonstrated customer service excellence
- Ability to work independently with minimal supervision in remote setting