Job Description
Join our dynamic team as a Night Shift Support Specialist and make an immediate impact! We're seeking dedicated professionals to provide critical technical support overnight in Lexington, KY. This role offers a unique opportunity to develop your skills in a fast-paced environment while ensuring our systems run smoothly 24/7. With competitive compensation, comprehensive benefits, and a culture that values work-life balance, this is your chance to start tomorrow and build a rewarding career.
Responsibilities
- Monitor and resolve system alerts, outages, and user-reported issues during overnight shifts
- Provide Tier 2 technical support via phone, chat, and remote assistance
- Collaborate with global IT teams to maintain system integrity
- Document incident resolutions and update knowledge base articles
- Perform scheduled maintenance and system health checks
- Escalate complex issues to senior engineers with detailed context
- Contribute to continuous improvement of support protocols
Qualifications
- Minimum 1 year of IT helpdesk or technical support experience
- Proficiency with Windows/macOS, Active Directory, and cloud platforms
- Strong troubleshooting skills for network connectivity and software issues
- Ability to work independently during overnight hours (10 PM - 6 AM)
- Excellent written and verbal communication skills
- CompTIA A+ or equivalent certification preferred
- Ability to prioritize tasks and manage multiple incidents simultaneously