Job Description
Join our dynamic team as a Senior Remote Tech Support Specialist and become the backbone of our clients' digital experiences. This full-time remote position offers the flexibility to work from anywhere while serving Reno's thriving tech sector. You'll troubleshoot complex IT issues, implement cutting-edge solutions, and deliver exceptional customer service—all while enjoying Nevada's renowned work-life balance. We provide comprehensive training, competitive benefits, and opportunities for professional growth in a supportive environment.
Responsibilities
- Diagnose and resolve hardware/software issues across diverse platforms including Windows, macOS, and cloud systems
- Provide remote technical support via phone, email, and chat with exceptional response times
- Document all interactions and solutions using our ticketing system for continuous improvement
- Collaborate with network engineers to resolve escalated connectivity and security incidents
- Conduct system audits and implement preventative maintenance protocols
- Maintain up-to-date knowledge of emerging technologies and industry best practices
- Train end-users on new software implementations and security protocols
Qualifications
- 3+ years of experience in remote technical support or IT helpdesk roles
- CompTIA A+, Network+, or equivalent certifications required
- Proficiency in troubleshooting VPN, SaaS applications, and cloud infrastructure
- Strong analytical skills with ability to diagnose complex technical issues
- Excellent written and verbal communication skills with customer-focused mindset
- Experience with ticketing systems (ServiceNow, Zendesk) and remote access tools
- Ability to work independently while collaborating effectively in virtual teams
- Relevant associate degree or equivalent technical training preferred