Job Description
Join our elite night shift team at GlobalTech Solutions and unlock your potential with an exclusive $5,000 sign-on bonus! We're seeking dedicated Night Shift Support Specialists to provide critical technical assistance to our global clients while enjoying premium compensation and a flexible schedule. As a cornerstone of our 24/7 operations, you'll play a vital role in maintaining client satisfaction and system reliability during off-peak hours.
Why GlobalTech Solutions? Our award-winning culture combines cutting-edge technology with exceptional employee benefits. Night shift team members receive:
- Competitive salary with performance-based incentives
- $5,000 sign-on bonus (paid after 90 days)
- Comprehensive health/dental/vision coverage
- Tuition reimbursement and career advancement programs
- 4-day work week option (10-hour shifts)
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Troubleshoot complex hardware/software issues across Windows/Linux environments
- Monitor system performance and proactively address potential vulnerabilities
- Document incident reports with precision using ServiceNow and JIRA
- Collaborate with cross-functional teams during critical incident escalations
- Conduct knowledge transfer sessions for day-shift handover
- Maintain SLA compliance with 99.9% uptime targets
Qualifications
- 3+ years in IT support or helpdesk environment
- CCNA or CompTIA A+ certification required
- Experience with enterprise ticketing systems (ServiceNow preferred)
- Proficiency in PowerShell, Active Directory, and cloud platforms (AWS/Azure)
- Exceptional problem-solving abilities with minimal supervision
- Available to work 12-hour night shifts (7 PM - 7 AM) with rotating weekends
- Valid driver's license and reliable transportation for on-site calls
- Fluent English with clear verbal/written communication skills