Job Description
Join TechNova Solutions' elite night support team and become the backbone of our 24/7 operations. As a Part-Time Night Shift Support Specialist, you'll ensure seamless technical assistance for our global client base during critical overnight hours. This premium role offers flexible scheduling, competitive compensation, and opportunities to develop advanced troubleshooting skills in a cutting-edge tech environment.
We're seeking detail-oriented professionals who thrive in independent, high-pressure situations while maintaining exceptional service standards. Enjoy quiet, focused work hours with minimal daytime distractions and collaborate with our innovative team to deliver world-class IT support solutions.
Responsibilities
- Monitor and resolve technical support tickets, system alerts, and client requests during night shift hours
- Provide remote assistance for software, hardware, and network infrastructure issues
- Document incident reports, resolutions, and knowledge base articles with precision
- Collaborate with day-shift teams via handover protocols for seamless continuity
- Conduct proactive system health checks and preventative maintenance tasks
- Manage escalated customer communications with professionalism and empathy
- Maintain strict compliance with security protocols and data protection standards
Qualifications
- 2+ years of technical support experience in IT operations or helpdesk environments
- Proficiency with Windows/macOS, network troubleshooting, and cloud platforms (AWS/Azure)
- Strong problem-solving abilities with root cause analysis expertise
- Exceptional written communication skills for technical documentation
- Ability to work independently with minimal supervision during night hours
- CompTIA A+, Network+, or equivalent certification preferred
- Availability to work flexible night shifts (12 AM - 8 AM PST) including weekends
- High school diploma or equivalent; college degree in IT strongly preferred