Job Description
Join FlexPay Solutions Inc., a leader in fintech innovation, as a Remote Customer Support Specialist. Enjoy the flexibility of remote work while making a tangible impact on our clients' financial experiences. We offer competitive weekly pay, comprehensive benefits, and a supportive virtual work environment. If you're passionate about problem-solving and thrive in remote settings, apply today!
Responsibilities
- Provide exceptional customer support via phone, email, and chat for fintech products
- Resolve payment processing issues and account inquiries within SLA
- Document all interactions in CRM system with detailed notes
- Collaborate with technical team to escalate complex issues
- Identify opportunities for process improvements
- Maintain 95% customer satisfaction score
Qualifications
- 2+ years of remote customer support experience
- Proficiency with Zendesk and Salesforce platforms
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- High-speed internet connection and quiet home office
- Experience in fintech or payment processing preferred
- Available for flexible hours including weekends