Job Description
Join Tampa Tech Solutions and transform your career with a remote customer support role offering weekly pay! We're seeking passionate individuals to deliver exceptional service while enjoying the flexibility of working from home. As a key member of our Tampa-based team, you'll resolve inquiries, build client relationships, and contribute to our innovative tech solutions—all with reliable weekly compensation.
Why choose us? We prioritize work-life balance with 100% remote work, weekly direct deposits, and comprehensive benefits including health insurance and professional development. Perfect for professionals seeking stability in the Tampa area without the commute!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document cases in CRM system and escalate complex issues to technical teams
- Collaborate with cross-functional departments to improve service workflows
- Meet weekly performance metrics including resolution time and first-contact resolution
- Train on new products/services to maintain updated knowledge base
- Identify trends in customer feedback to recommend process improvements
Qualifications
- 2+ years in customer support or related field
- Proficiency with CRM platforms (Salesforce preferred)
- Excellent written/verbal communication skills
- High-speed internet and quiet home office environment
- Ability to work independently with minimal supervision
- Experience with ticketing systems (Zendesk, Jira)
- Flexible availability including evenings/weekends as needed