Job Description
Join our award-winning remote team as an Immediate Hire Customer Support Specialist in Atlanta! Enjoy the flexibility of working from home while delivering exceptional service to our global clients. We're seeking motivated professionals to start immediately in a dynamic, fast-paced environment. No commute, no office politics – just pure productivity and growth opportunities.
Responsibilities
- Handle high-volume inbound/outbound customer calls and digital inquiries
- Resolve technical issues using CRM systems and knowledge bases
- Document interactions and maintain accurate customer records
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed monthly performance metrics (CSAT, resolution time)
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- 1+ years customer service experience in remote/remote-adjacent role
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written/verbal communication skills
- Strong problem-solving abilities with attention to detail
- Reliable high-speed internet and quiet home office setup
- Available for flexible hours including weekends if needed