Job Description
Join FlexiWork Solutions and enjoy the freedom of remote work with weekly pay! We're seeking a dedicated Customer Support Specialist to join our growing team based in Jacksonville, FL. This contract position offers the flexibility to work from anywhere while serving diverse clients with exceptional service. Benefit from our streamlined weekly payment process and competitive compensation. If you're passionate about helping others and thrive in a remote environment, apply today to start your journey with us!
Responsibilities
- Provide exceptional customer support via phone, email, and chat
- Resolve inquiries and troubleshoot technical issues efficiently
- Document interactions and maintain detailed case records
- Collaborate with cross-functional teams to address complex problems
- Meet or exceed performance metrics for response time and resolution
- Identify trends in customer feedback to improve service quality
- Adhere to company policies and confidentiality guidelines
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer support experience
- Proficient in CRM software (e.g., Zendesk, Salesforce)
- Strong written and verbal communication skills
- Ability to work independently with minimal supervision
- Basic technical troubleshooting knowledge
- Reliable high-speed internet connection
- Availability to work flexible hours including weekends