Job Description
Join our award-winning remote team as an Entry-Level Customer Support Specialist! We're seeking motivated individuals in Louisville to deliver exceptional service from home. Enjoy flexible hours, comprehensive training, and career growth opportunities in a fast-paced tech environment. No prior experience required – we provide all the tools you need to succeed.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical issues and troubleshoot product concerns
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams for complex cases
- Meet daily performance metrics and quality standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving skills
- Ability to work independently with minimal supervision
- Proficient with Microsoft Office and internet navigation
- Reliable high-speed internet connection
- Previous customer service experience preferred but not required
- Must have dedicated home office space