Job Description
Join TechFlow Solutions and revolutionize your career with our 100% remote, part-time Customer Support Specialist position. Escape the commute and thrive in a flexible environment where your expertise directly impacts customer satisfaction. We're seeking tech-savvy communicators to deliver exceptional virtual support while enjoying work-life balance from anywhere in the San Antonio metro area or New York City.
As a cornerstone of our digital-first team, you'll resolve complex technical inquiries via chat and email, ensuring seamless user experiences. Our cutting-edge cloud-based systems and comprehensive training will empower you to excel without leaving your home office. This 20-25 hour/week role offers competitive compensation, health benefits, and opportunities for career advancement in our rapidly growing tech ecosystem.
Responsibilities
- Resolve customer technical issues via email, chat, and remote desktop support
- Document interactions in CRM systems with precise details and resolution steps
- Collaborate with engineering teams to escalate complex product bugs
- Conduct product training sessions for enterprise clients
- Analyze support metrics to identify recurring issues and improvement opportunities
- Maintain 95%+ customer satisfaction score through personalized solutions
- Participate in weekly team syncs and skill development workshops
Qualifications
- 2+ years customer support experience with SaaS products
- Proficiency in Zendesk, Salesforce, or similar CRM platforms
- Exceptional written communication with 60+ WPM typing speed
- Strong problem-solving abilities with analytical mindset
- Reliable high-speed internet and dedicated home office setup
- Experience with remote collaboration tools (Slack, Zoom, Asana)
- Ability to work independently while meeting SLA targets
- Preferred: BSc in Computer Science or related certification