Job Description
Join TechFlow Solutions as a Remote Customer Support Specialist and launch your career from the comfort of your Portland home office! We're seeking enthusiastic entry-level professionals to deliver exceptional customer experiences while working 100% remotely. As a key member of our support team, you'll resolve inquiries, troubleshoot technical issues, and contribute to our award-winning service culture. Enjoy competitive pay, comprehensive training, and a flexible work environment—all while making a meaningful impact. Ready to grow with us? Apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Troubleshoot technical issues and provide step-by-step solutions
- Document interactions accurately in CRM systems for quality assurance
- Collaborate with senior team members to resolve complex cases
- Continuously expand product knowledge through self-directed learning
- Meet and exceed monthly performance metrics (CSAT, resolution time)
- Participate in virtual team meetings and training sessions
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 0-2 years of customer service or technical support experience
- Strong written and verbal communication skills
- Proficiency with Microsoft Office Suite and CRM software
- Reliable high-speed internet connection and quiet workspace
- Ability to troubleshoot basic technical issues independently
- Type minimum 40 WPM with high accuracy
- Self-motivated with excellent time management skills